Refund Policy
Last updated: 21 October 2026
All sales are final
Every Nilouri saree is handwoven, and many are one-of-a-kind pieces. Because of this, all sales are final. We do not accept returns, exchanges or refunds once an order has been dispatched, for any reason, including change of mind, a different shade on your screen, or issues arising during shipping.
Please look carefully at the photographs, videos, description and colour before you place your order. If you have any question about a saree, email us at sameer@nilouri.com before you buy and we will be glad to help.
Changing or cancelling an order
You can ask us to change or cancel an order only before it is dispatched. Email us as soon as possible with your order number. If the order has not yet been dispatched, we will confirm the change or cancel it and refund you in full.
When we cancel and refund you
You will receive a full refund of the amount you paid in these cases:
- the saree is no longer available (for example, because the same piece was sold in our shop at the same time);
- we cancel the order because of a pricing error or because we cannot deliver to your address;
- a payment was deducted but your order was not confirmed, or you were charged more than once for the same order.
How refunds are paid
Refunds are sent to the original payment method (UPI, card, net banking or wallet). They usually reach you within 5 to 7 business days, depending on your bank or payment provider.
Your legal rights
This policy does not take away any right you may have under applicable Indian consumer protection law.
Contact us
Email sameer@nilouri.com or call +91 90000 60230, Mon-Sat, 10am – 7pm (IST). Sold by Bharath Silks & Sarees (Prop. Mohammad Sameer Moosa), GSTIN 36GOPPM1391D1ZO, Ground Floor, 21-1-672, Madina Market, Rikab Gunj, Hyderabad, Telangana 500002.