Terms of Service
Last updated: 21 October 2026
Welcome to Nilouri. This website, nilouri.com, is operated by Bharath Silks & Sarees (Proprietor: Mohammad Sameer Moosa), GSTIN 36GOPPM1391D1ZO, Ground Floor, 21-1-672, The Hyderabad Cutpiece Cloth Merchant’s Association, Madina Market, Rikab Gunj, Hyderabad, Telangana 500002, India. In these terms, “Nilouri”, “we”, “us” and “our” mean Bharath Silks & Sarees trading online as Nilouri. By browsing this site or placing an order, you agree to these terms. If you do not agree, please do not use the site.
1. Who can order
You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order. If you order on behalf of someone else, you confirm that you have their permission.
2. Our products
Nilouri sells handloom Pattu silk sarees with gold and silver zari work, each supplied with a matching blouse piece. Our sarees are woven by hand, so small variations in weave, motif placement and shade are natural and are part of the character of the piece. Colours may also look slightly different on different screens. We take care to describe and photograph every saree accurately, but we cannot guarantee that your screen shows the exact shade.
Many of our sarees are one-of-a-kind pieces, and the same stock is also sold in our physical shop.
3. Prices and taxes
All prices are shown in Indian rupees (INR) and are inclusive of all taxes (GST). The GST amount (CGST and SGST, or IGST, depending on your delivery state) is shown at checkout. We may change prices at any time, but a price change does not affect an order we have already confirmed. If we find a clear pricing error, we may cancel the order and refund you in full.
4. Placing an order and availability
When you place an order you are making an offer to buy. We accept it when we send you an order confirmation by email. Because many pieces are unique and also sold in our shop, a saree may occasionally become unavailable after you order. If that happens, we will contact you and cancel the order, and you will receive a full refund of the amount you paid (see our Refund Policy). We may also decline or cancel an order if we suspect fraud, misuse, or if the delivery address is not serviceable.
5. Payment
Payments are processed securely by Razorpay. You can pay by UPI, debit or credit card, net banking or wallets. Cash on delivery is not available. We do not see or store your card or UPI details. If a payment fails or is declined, your order will not be confirmed. If money is deducted but you receive no order confirmation, please contact us and we will help resolve it.
6. Offers and promotions
Offers such as “Buy 2 or more sarees and get 15% off” are applied automatically at checkout when the conditions are met. We may change, pause or withdraw an offer at any time, but never for an order already confirmed.
7. Shipping and delivery
Please read our Shipping & Returns page for delivery areas, timelines and charges. Risk in the goods passes to you on delivery.
8. Returns, exchanges and refunds
All sales are final. Please read our Refund Policy before you order. Nothing in these terms limits any right you have under applicable consumer protection law.
9. Your account
If you create an account, you are responsible for keeping your login details safe and for all activity under your account. Please give us accurate details and keep them up to date.
10. Intellectual property
All content on this site, including photographs, videos, text, designs and the Nilouri name and logo, belongs to us or our licensors. You may not copy, reproduce, republish or use it for commercial purposes without our written permission.
11. Acceptable use
You agree not to misuse the site, attempt to gain unauthorised access, interfere with its operation, use it for unlawful purposes, or use automated tools to copy its content or place orders.
12. Limitation of liability
To the fullest extent permitted by law, we are not liable for indirect or consequential losses arising from your use of the site or our products. Our total liability for any claim relating to an order is limited to the amount you paid for that order. Nothing in these terms excludes liability that cannot be excluded under Indian law.
13. Governing law and disputes
These terms are governed by the laws of India. Courts at Hyderabad, Telangana have jurisdiction over any dispute, subject to any rights you have under the Consumer Protection Act, 2019.
14. Grievance officer
In line with the Consumer Protection (E-Commerce) Rules, 2020, you can raise any complaint with our Grievance Officer: Mohammad Sameer Moosa, Proprietor, Bharath Silks & Sarees, email sameer@nilouri.com, phone +91 90000 60230 (Mon-Sat, 10am – 7pm IST). We will acknowledge your complaint within 48 hours and aim to resolve it within one month.
15. Changes to these terms
We may update these terms from time to time. The version on this page, with its “last updated” date, applies to orders placed after that date.
16. Contact us
Bharath Silks & Sarees (Nilouri)
GSTIN 36GOPPM1391D1ZO
Ground Floor, 21-1-672, The Hyderabad Cutpiece Cloth Merchant’s Association, Madina Market, Rikab Gunj, Hyderabad, Telangana 500002
sameer@nilouri.com | +91 90000 60230